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Consumer Protection Laws Explained : Practice & Procedures


In India, an aware consumer is still far from being empowered. Cut-throat competition coupled with the greed to be the first, has led manufacturers, sellers and service providers deliver poor quality products and services, often followed with unethical practices to run away from responsibility. Although Consumer Protection Act, 1986 gives consumers the legal weapon to protect themselves, lack of guidance and clear understanding of the procedure to be adopted render consumers helpless. Thus, despite the intent, they are unable to seek redressal under the Act.

This course makes aware consumers empowered. It helps lawyers and law students get familiar with the detailed procedure to file a consumer grievance, process of approaching a Consumer Forum, detailed descriptions of laws that are applicable, accompanied illustrations and case studies to facilitate understanding.

Course Outcome


After completing this course, you will be able to:

  • Define provision under the Consumer Protection and Right to Information Act and apply them to situations accordingly
  • Draft a consumer complaint with ease
  • Confidently approach a Consumer Forum and get aware of the redressal mechanism
  • Weigh-in on the cost-benefit analysis

Course Outline

  • Module 1 – Introduction to Consumer Protection Law
  • Module 2 – Consumer Protection in India
  • Module 3 – Establishment and Functions of Consumer Protection Council
  • Module 4 – The Consumer Protection Act, 1986
  • Module 5 – Consumer Grievance Redressal Mechanism
  • Module 6 – District Consumer Protection Forum
  • Module 7 – State Consumer Dispute Redressal Commission
  • Module 8 – National Consumer Dispute Redressal Commission
  • Module 9 – Consumer Protection in Relation to Different Sectors of Economy
  • Module 10 – How to Prepare and Submit a Complaint to a Consumer Forum – Case Study
  • Certification Exam/ Assessment



Honors Badge

Who Should Take This Course?

  • Consumers
  • Organisations Rendering Services and Products
  • Lawyers
  • Law Students
  • Other stakeholders interested in consumer laws.

Level: Beginner

Language: English

Duration: 6 Months

Evaluation Method

Learners must submit all assignments and secure at least 50% marks in Certification Exam at the end of the course to obtain the course certificate.

About the Author

Premalatha S. is an Advocate and a Legal Consultant with over 13 years of vivid experience. She has done substantial practice in various agencies of law and justice including The High Court of Karnataka, Trial Courts, Motor Accident Claims Tribunal, Consumer Forums, Debt Recovery Tribunal, the Karnataka Administrative Tribunal, Labour Court and Quasi-judicial authorities and Alternate Dispute Mechanisms. Currently, she is heading a consultancy firm providing legal services with professional advice to a wide range of clients comprising individuals and companies in the arena of consumer protection, property transactions, family matters, alternate dispute mechanisms, banking and insurance, legal compliances and so on.

Video Lectures by Advocate Avani Bansal, Supreme Court of India

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