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Consumer Protection Laws Explained : Practice & Procedures


Increase in trade, cut-throat competition coupled with the greed to be the first, has led manufacturers, sellers and service providers deliver poor quality products and services, often followed with unethical practices to run away from responsibility.

These formed the basis for “UN Guidelines on Consumer Protection” to be incorporated in our domestic legal framework in the form of Consumer Protection Act, 1986 which was the legal weapon protecting the consumers for over quarter of a Century.

Thereafter, the Globalization, increase in trade, emergence of new modes of dealings and supplies and e-commerce have created new options and opportunities for consumers, however, these very opportunities have made the consumer vulnerable to new forms of unfair trade and unethical business practices.

This necessitated the need to amend the existing framework of the Consumer Protection Act, 1986 to strengthen consumer interests and establish regulatory authority for timely and effective administration and settlement of consumer disputes in today’s age of digitization and rising e-commerce activities.

This overhaul was provided by the Consumer Protection Act, 2019, which addresses consumer concerns arising from technological advancements in the marketplace. The course takes the Act of 1986 as the building blocks upon which the Consumer Protection regime of India was established and from there it analyses the gaps that came to exist and how the repealing Act of 2019 plugs those gaps.

The course helps lawyers and law students get familiar with the detailed procedure to file a consumer grievance, process of approaching a Consumer Forum, detailed descriptions of laws that are applicable, accompanied illustrations and case studies to facilitate understanding.

Course Outcome


After completing this course, you will be able to:

  • Define provision under the Consumer Protection and Right to Information Act and apply them to situations accordingly
  • Draft a consumer complaint with ease
  • Confidently approach a Consumer Forum and get aware of the redressal mechanism
  • Weigh-in on the cost-benefit analysis

Course Outline

  • Module 1 – Introduction to Consumer Protection Law
  • Module 2 – Consumer Protection in India
  • Module 3 – Establishment and Functions of Consumer Protection Council
  • Module 4 – The Consumer Protection Act, 1986
  • Module 5 – Consumer Grievance Redressal Mechanism
  • Module 6 – District Consumer Protection Forum
  • Module 7 – State Consumer Dispute Redressal Commission
  • Module 8 – National Consumer Dispute Redressal Commission
  • Module 9 – Consumer Protection in Relation to Different Sectors of Economy
  • Module 10 – How to Prepare and Submit a Complaint to a Consumer Forum – Case Study
  • Module 11 – Consumer Protection Act 2019 vis a vis the Consumer Protection Act, 1986
  • Certification Exam/ Assessment



Honors Badge

Who Should Take This Course?

  • Consumers
  • Organisations Rendering Services and Products
  • Lawyers
  • Law Students
  • Other stakeholders interested in consumer laws.

Level: Beginner

Language: English

Duration: 6 Months

Evaluation Method

Learners must submit all assignments and secure at least 50% marks in Certification Exam at the end of the course to obtain the course certificate.

About the Author

Premalatha S. is an Advocate and a Legal Consultant with over 13 years of vivid experience. She has done substantial practice in various agencies of law and justice including The High Court of Karnataka, Trial Courts, Motor Accident Claims Tribunal, Consumer Forums, Debt Recovery Tribunal, the Karnataka Administrative Tribunal, Labour Court and Quasi-judicial authorities and Alternate Dispute Mechanisms. Currently, she is heading a consultancy firm providing legal services with professional advice to a wide range of clients comprising individuals and companies in the arena of consumer protection, property transactions, family matters, alternate dispute mechanisms, banking and insurance, legal compliances and so on.

Video Lectures by Advocate Avani Bansal, Supreme Court of India

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